Return and Refund Policy
At Kenmic, we stand behind the quality of our tools and are committed to your satisfaction. If you are not satisfied with your purchase or discover a product defect, we offer a 30-day return and refund policy from the date of delivery.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The return request must be submitted within 30 days of receiving the product
- The item must be unused, in its original packaging, and include all accessories, manuals, and components
- A valid proof of purchase (such as your order number or confirmation email) must be provided
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Products that have been used or damaged due to misuse
- Customized or specially modified items
- Items returned without original packaging or missing components
How to Initiate a Return
To initiate a return, please contact our support team at:
📧 Email: support@kenmic.com
📄 Online Form: Contact Us Form
Please include:
- Your full name
- Order number
- Reason for return
- Photos or videos (if applicable, especially for defects)
Our customer service team will review your request and provide you with return instructions and a return shipping address.
Return shipping costs are the responsibility of the customer unless the product is defective or an error was made on our part.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Full refund: If the product is unused and in perfect condition
- Partial refund: If the product shows signs of use or damage not due to our error
Approved refunds will be processed within 5–10 business days, and credited back to your original payment method.
Exchanges
We do not offer direct exchanges. If you would like a different product, please initiate a return and place a new order separately.
Late or Missing Refunds
If you haven’t received your refund:
- Double-check your bank account
- Contact your credit card company—it may take some time before the refund appears
- Contact your bank—processing times can vary
If you still have not received your refund after following these steps, please email us at support@kenmic.com.